Lowe's
Lowe's gives store associates an AI assistant, Mylow Companion
In May 2025 Lowe's rolled out Mylow Companion, a generative AI app on associates' in-store handheld devices, across more than 1,700 stores. It gives product details, project advice and inventory information, and is meant to speed up onboarding.
Key figures
Copied exactly from the sources. Copy any figure with its citation.
more than 1,700
Stores where associates received the assistant1
What it took
Cost, team size and timeline were not disclosed in the sources.
The problem
Home improvement stores carry a huge range of products, and customers ask for project advice, not only for items. New associates need time to learn, and even experienced ones are asked about areas outside their own department.
What they built
Mylow Companion is a generative AI app on associates' in-store handheld devices. Associates ask questions in conversational language, or use voice-to-text, and get product details, project advice and inventory information. It was developed with OpenAI and is built on the same foundation as Mylow, Lowe's customer-facing virtual advisor launched earlier in 2025.
How they did it
Lowe's launched the tool to associates across all its stores, and said it is the first time a retailer has put this kind of technology in place at that scale. Lowe's chief digital and information officer, Seemantini Godbole, said the aim is to help associates whether they have been on the job for weeks or years. The company plans to keep adding features based on in-app feedback.
Results
The only figure in the source is the reach: more than 1,700 stores. The source gives no outcome measures, so the benefit to customers and staff is a stated goal, not a proven result.
Lessons for your project
Reuse a customer-facing AI foundation for an employee tool. Lowe's built Mylow Companion on the same base as its customer advisor, Mylow.
Design for the floor: handheld devices, plain-language questions and voice-to-text for hands-free use.
Aim the tool at staff with the biggest knowledge gap. Lowe's pitched it at associates with anywhere from 5 weeks to 5 years on the job, and at questions outside their own department.
Caveats
- The announcement gives no performance results, such as time saved or customer satisfaction.
- The release says the tool was developed with OpenAI, but no model is named in the source used here.
Sources
- Lowe's Deploys First At-Scale AI Assistant for Retail Associates
Lowe's (press release, reposted by Retail Restaurant FB) · 2025-05-05 · Press release · retailrestaurantfb.com
Summarized in our own words from the sources above. Spotted an error? See corrections.