France Travail
France Travail rolls out ChatFT, a generative AI assistant, to its 55,000 advisers
France's public employment service gave its 55,000 advisers ChatFT, a conversational assistant connected to its data. Sopra Steria, the integrator, reports about 30,000 daily users saving up to three hours a week.
Key figures
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30,000
Employees using ChatFT every day1
up to three hours
Time saved per week by those users1
55,000
Advisers who have had access to ChatFT1
23,000
Agents using ChatFT, as reported in February 20252
What it took
The problem
France Travail is France's public employment service, with 55,000 advisers in 900 branches helping jobseekers and employers. Jobs and skills keep changing, and advisers spend time on writing, searching and administration that could go to advice.
What they built
ChatFT is a conversational assistant connected to France Travail's data. Advisers use plain language to draft and summarise text, look up information and prepare certain actions. A related tool, MatchFT, uses generative AI to pre-qualify candidates by text message, and ChatFT Écoute turns interviews into summaries without recording them.
How they did it
France Travail worked with Sopra Steria on strategy, architecture, a secure operating framework and change management. Sopra Steria says 20 or more of its employees were mobilised at the peak. Acteurs Publics reports that ChatFT was already used by 23,000 agents in February 2025 and that France Travail formalised a partnership with Mistral AI around its AI tools.
Results
According to Sopra Steria, ChatFT has been available to all 55,000 advisers since the end of 2024, and about 30,000 employees use it every day, saving up to three hours a week. Sopra Steria also says the partnership's AI solutions helped cut the average time to fill vacancies by 3.5 days.
All reported figures
| Measure | Figure | Citation |
|---|---|---|
| Employees using ChatFT every day | 30,0001 | |
| Time saved per week by those users | up to three hours1 | |
| Advisers who have had access to ChatFT | 55,0001 | |
| Agents using ChatFT, as reported in February 2025 | 23,0002 | |
| Reduction in average time to fill job vacancies, credited by Sopra Steria to the AI solutions in the partnership | 3.5 days1 |
Lessons for your project
Set the goal in time freed for advisers, then measure daily active users, not only licences. France Travail went from 23,000 reported users to 30,000 daily users.
Connect the assistant to internal data so staff can search, summarise and prepare actions inside their normal work.
Pair the tool with change management. The integrator supported business teams through the transition.
Add narrow follow-on tools, such as interview summaries, once the general assistant has been adopted.
Caveats
- The usage and time figures are reported by Sopra Steria, the integrator, in a client story; France Travail's own measurements were not read.
- 'Up to three hours' is a ceiling, not an average.
- The 3.5-day reduction is credited to the partnership's solutions as a whole, not specifically to ChatFT.
- Acteurs Publics (February 2025) reports a partnership with Mistral AI, but no source names the model behind ChatFT, so the model is shown as undisclosed.
- The Sopra Steria page says ChatFT was rolled out 'since the end of 2024', so only the year is given. Counts differ by source: 23,000 agents in February 2025 versus 30,000 daily users later.
- An agency target of freeing up to 30% of adviser time, reported by Acteurs Publics, is an objective, not a result.
Sources
- France Travail makes AI a new accelerator for getting people back into work
Sopra Steria · 2026-09-09 · Vendor case study · soprasteria.com
- France Travail expérimente l'IA pour mieux accompagner les demandeurs d'emploi
Acteurs Publics · 2025-02-07 · News · acteurspublics.fr
Summarized in our own words from the sources above. Spotted an error? See corrections.