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Company reportedLive since Aug 2024Added Oct 2026

Sami Saúde

Sami Saúde uses Google's Gemini to summarize patient chats and reports 900+ hours saved a month

Sami Saúde, a Brazilian healthcare platform, uses Google's generative AI to turn patient chat conversations into a single summary document. Sami and Brazilian press report more than 900 hours saved each month for care coordinators and summaries approved without edits in 81% of cases.

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Key figures

Copied exactly from the sources. Copy any figure with its citation.

more than 900 hours

Time saved for care coordinators each month by AI chat summaries, per Sami and the press3

81%

Share of AI chat summaries approved without any edits3

13%

Increase in productivity that Google's story equates to the hours saved1

100%

Share of patient summaries generated by AI, per Google's customer story1

What it took

CostNot disclosed
TeamNot disclosed
TimelineNot disclosed

Cost, team size and timeline were not disclosed in the sources.

The problem

Sami Saúde is a Brazilian healthcare platform founded in 2018. Patients talk to its care team through an app chat. Before the AI, those chats had to be summarized by hand for documentation and continuity of care. Google's story says nurses spent hours a day consolidating notes and voice memos into reports for doctors and patient history.

What they built

Sami uses Google's generative AI to condense each chat into a single summary document. Google's story names Gemini for Google Workspace as the tool for clinical summaries and tags. Sami also built Copilot on Google's Vertex AI platform, an assistant that gives nurses relevant patient information during live interactions so they search manually less. Google's story describes Copilot without results.

How they did it

Sami has used Google Cloud and Google Workspace since its founding. The partner CI&T supported the implementation. Google's story says the team started from early experiments and then applied generative AI across the company.

Results

Sami's CEO told Brazilian press that the AI saves care coordinators more than 900 hours every month. The summaries are approved without edits in 81% of cases. Google's story reports that all patient summaries are AI generated, and it equates the 900+ hours to a 13% productivity increase.

Google also lists expected effects, such as more people served per coordinator and fewer referrals. These are projections, not results.

Lessons for your project

  1. Start from a documented chore. Care teams were writing up each chat by hand for documentation and continuity of care; summaries replaced that step.

  2. Track how often people accept the AI output unedited. Sami reports 81% of summaries approved without edits, which tells you where review time still goes.

  3. Be clear about which team gains the time. Sources differ on whether nurses or care coordinators save the hours, so define the role before you size the benefit.

  4. Let small teams prototype on a managed platform. Two Sami developers built a contract-search tool in a 48-hour hackathon.

Caveats

  • The figures are Sami's own, repeated by Google in its customer story and by Brazilian outlets. No independent measurement is published, and no method is given.
  • The Google story is undated. The 2024-08 deployedDate is the date of the first Portuguese article that reports the results, not a go-live date.
  • Google's story credits the 900+ hours to care coordinators in its results and describes nurses as the people who used to write the summaries. The 100% figure and the 13% productivity figure appear only in Google's story. Google's story also lists expected gains (50% more people served per coordinator, 30% fewer referrals); these are projections and are not counted here.
  • The model is named only as Gemini for Google Workspace in Google's story; the Portuguese articles say only generative AI from Google or Google Cloud. The Copilot assistant on Vertex AI is described without results.

Sources

  1. Sami Saúde Customer Success Story - Google Workspace

    Google Workspace · Undated · Vendor case study · workspace.google.com

  2. Sami Saúde anuncia nova Diretora de Produto e Tecnologia

    Saúde Business · 2024-08-14 · News · saudebusiness.com

  3. Para sustentar ritmo de expansão, Sami capta R$ 60 milhões

    Startupi · 2024-12-17 · News · startupi.com.br

Summarized in our own words from the sources above. Spotted an error? See corrections.

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