Macquarie Bank
Macquarie Bank reports 130,000 hours saved in seven months of Gemini Enterprise
Macquarie Bank gave Google's Gemini Enterprise to all staff in its Australian retail banking business, with training. A bank director told a Google conference it delivered 130,000 productivity hours in seven months, with close to 80 percent of about 5,000 staff using it daily.
Key figures
Copied exactly from the sources. Copy any figure with its citation.
130,000
hours
Productivity hours delivered back to staff in the seven months after signing up, as stated by a Macquarie director1
Close to 80 percent of 5000 staff
Share of staff using Gemini Enterprise daily, as stated by the bank1
99%
Current employees who completed the 'Using Generative AI at Macquarie' online training, as of October 20252
Approximately 3,000
Employees who attended Gemini Enterprise demos, as of October 20252
What it took
The problem
Macquarie Bank wanted its staff to spend less time on manual, repetitive work and more on serving clients. As a regulated bank it also had to get risk, legal and compliance teams comfortable with a new AI tool.
What they built
The bank signed up for Gemini Enterprise, Google's platform for AI assistants and agents (software that carries out tasks for staff). It offered the tool to all staff in its Australian retail banking business, not only to technology teams. Two examples were shown at Google Cloud Next in 2026: an agent for a team of 30 people who handle sensitive matters, which gathers information and suggests wording for replies, and an agent that helps the legal team during incident response.
How they did it
The bank offered the tool to everyone, trained and certified staff, and asked them to find use cases in their own fields. A hackathon run weeks after launch produced hundreds of solutions built by experts in legal, marketing, compliance and sales. Risk, legal and compliance staff joined the first pilot so they could judge risk from direct use. By October 2025, 99% of employees had done the bank's generative AI training and about 3,000 had attended demos.
Results
A Macquarie director said the bank had delivered 130,000 productivity hours in the seven months since signing up, mostly by automating repetitive manual tasks, and that close to 80 percent of its 5000 staff use the tool daily. These are the bank's own statements; the source does not explain the method.
Lessons for your project
Offer the tool to everyone and let subject matter experts find the use cases. Macquarie says its hackathon produced hundreds of solutions built by legal, marketing, compliance and sales staff.
Put risk, legal and compliance teams into the pilot first, so they learn the tool and can review it from experience instead of from the side.
Pair the launch with training and certification. The bank reports that almost all staff completed its generative AI course.
Check what 'hours saved' means before you plan on it. Macquarie's figure is a stated total, so ask how it is measured.
Caveats
- The 130,000-hour figure is a statement by a Macquarie director at Google Cloud Next, reported by iTnews. The source does not say how the hours were measured.
- The 5000 staff figure comes from iTnews and the launch release refers to the Australian retail banking business, so the exact scope of the user base is not clear.
- The statement was made at a Google conference and the second source is a Google press release, so the vendor has an interest in the story.
- The deployed date is the October 2025 announcement date; iTnews says the bank signed up about seven months before April 2026.
- The sources name the product Gemini Enterprise and refer to Google's Gemini models, without a version.
Sources
- Macquarie Bank saves 130,000 hours in seven months of Gemini Enterprise use
iTnews · 2026-04-29 · News · itnews.com.au
- Macquarie Bank Democratizes Agentic AI, Scaling Customer Innovation with Gemini Enterprise
Google Cloud · 2025-10-09 · Press release · googlecloudpresscorner.com
Summarized in our own words from the sources above. Spotted an error? See corrections.